TRAINING FOR

FRONT-LINE

STAFF

01

Prices Start at $TTD 350.00/$USD 50.00 per person. Sessions range between 2-6 hrs.
Groups of more than 10 participants get a 5% discount.
2 hr

Front-line staff are those who interact directly with customers or the public. This includes: Front-desk (or service-desk) staff, Customer service staff, Branch staff (in general), Call center (or help desk) staff, Sales staff and  those out in the field.

Benefits of Front-line Training:

There are very real benefits to be gained by the implementation of a structured training methodology in the front line environment. This includes:

  • Improved customer service and satisfaction;

  • Increased sales;

  • Improved consistency of advice and information;

  • Reduced legal exposure and risk;

  • Reduced customer support costs.